Warranty

12-Month Limited Warranty

At Petyfun, we care about the happiness of pets and the satisfaction of their owners. We are committed to providing thoughtfully designed products that bring more fun and joy to everyday playtime.

To give you greater peace of mind, Petyfun offers a 12-month limited warranty covering manufacturing defects in materials and workmanship under normal intended use.

1. Warranty Coverage

All eligible Petyfun products purchased directly from our official website are covered by a 12-month limited warranty, starting from the date of delivery.

This warranty covers manufacturing defects only, including:

  • Defects in materials resulting from the manufacturing process.

  • Defects in workmanship that affect normal product functionality.

  • Product malfunctions directly caused by verified manufacturing defects.

Warranty coverage is subject to verification by our customer support team.

2. What Is Not Covered?

This warranty covers manufacturing defects only and does not cover damage or issues resulting from:

  • Normal wear and tear from everyday use.

  • Damage caused by chewing, biting, scratching, or other pet-related activities.

  • Accidental damage, drops, impacts, or improper handling.

  • Misuse, abuse, or use outside the product's intended purpose.

  • Unauthorized repairs, modifications, or disassembly.

  • Failure to follow product instructions or care guidelines.

  • Water damage resulting from improper use or exposure beyond the product's specified water-resistance rating.

  • Cosmetic damage that does not affect product functionality.

  • Lost or stolen products.

3. How to Make a Warranty Claim

If you experience a problem that you believe is caused by a manufacturing defect, our support team is here to help.

Please follow these steps:

Step 1: Contact Our Support Team

Send an email to:

petyfun_shop@outlook.com

Step 2: Provide the Required Information

To help us review your claim, please include:

  • Your order number.

  • Your name and email address.

  • Product name.

  • A clear description of the issue.

  • Photos or a short video showing the defect, if applicable.

Step 3: Claim Review

Our team will review the information provided and may request additional details or troubleshooting steps to determine whether the issue qualifies for warranty coverage.

Step 4: Warranty Resolution

If your warranty claim is approved, Petyfun will provide an appropriate remedy, which may include:

  • A replacement product.

  • Repair of the defective product, where available.

  • Another appropriate solution in accordance with applicable laws.

Please wait for instructions from our support team before returning any product.

4. Important Warranty Conditions

  • The warranty is valid for 12 months from the delivery date.

  • Proof of purchase is required for warranty claims.

  • The warranty applies to the original purchaser of eligible products purchased directly from Petyfun.

  • Warranty coverage is non-transferable.

  • Products must be used in accordance with their intended purpose and instructions.

  • Petyfun reserves the right to verify all warranty claims before approving a replacement or other remedy.

5. Consumer Rights

This limited warranty provides additional protection and does not replace or limit any mandatory consumer rights you may have under applicable laws.

Where required by law, your statutory rights will continue to apply regardless of this warranty policy.

6. Contact Us

If you have questions about our warranty policy or need assistance with a warranty claim, please contact our customer support team.

Email: petyfun_shop@outlook.com

We're always happy to help!

Petyfun – Play More. Worry Less.

Thank you for choosing Petyfun. We appreciate your trust and look forward to bringing more happy moments to you and your furry friends!